Under the supervision of the City Clerk/Finance Director, the Utility Billing Clerk performs responsible work on a variety of data and accounting procedures in processing and maintaining the utility billing records of the city. This position builds and maintains all master billing files and records.
Assists customers with concerns and complaints;
Enters information in the computer on customer changes, moves, new accounts, and meter readings;
Processes billing registers and customer bills;
Balances billings and prepares percentage tax adjustments;
Sorts billings, prepares SRS adjustments and mailings;
Applies penalties, balances, and prints past due notices;
Prepares paperwork for disconnects for non-payment;
Coordinates Stutzman Refuse customers with city billing process.