Frequently Asked Questions
Please call the Emergency City Call Service at 1-866-791-6550 to report an electrical outage, as well as any utility related emergency or disruption of service. The Call Service will summon the appropriate city personnel to respond to your call. Please avoid calling the Rice County dispatch during electrical outages. They could be busy taking calls for emergency services such as Police, Fire, or EMS, and won’t need the added distraction of repeat calls reporting a city-wide electrical outage.